RishnaLoan Privacy Policy

Introduction

Mannakrishna Investments Private Limited (hereinafter referred to as "we," "us," or "our"), the operator of the RishnaLoan application (hereinafter referred to as the "App" or "this application"), recognizes the importance of your privacy. We are solemnly committed to respecting and protecting your privacy. This Privacy Policy (hereinafter referred to as "this Policy") aims to clearly and comprehensively explain how we collect, use, store, share, and protect your personal information when you use our products, services, and application, and to inform you of your related rights.

Please read and understand the entire content of this Policy carefully before using our services. By accessing, downloading, or using this application, you fully understand and agree to all terms described in this Policy, including any updates we may make from time to time.

1. Information We Collect

To provide you with convenient and secure personal loan services and to fulfill relevant legal obligations, we need to collect and use the following categories of information:

a. Personal Identifiable Information: Used for account creation and identity verification, including but not limited to your name, date of birth, gender, education level, marital status, email address, mobile number, etc.

b. Official Identity and Financial Information: Used to fulfill KYC (Know Your Customer) obligations and credit assessment, including your PAN card number, Aadhaar number, bank account information.

c. Employment and Income Information: Used to assess your repayment capacity, including your occupation details, company name, years of employment, monthly income amount, payday and payment method, etc.

d. Identity Verification Information: Through the camera permission, we collect images of your government-issued ID documents (such as PAN card, Aadhaar card) and use facial recognition to ensure that the account holder is you.

e. Location Information: Through the authorized location information permission, we collect your precise geographical location (GPS information) to strictly verify that you are located within India, ensuring our service complies with regional regulations.

f. Advertising Identifier (IDFA): This permission enables us to provide personalized loan product recommendations. It optimizes your user experience by showing you the most suitable loan options and services. You can opt out of personalized recommendations at any time through your device settings, while still receiving general service information.

g. Contact Information: After your explicit authorization, through the contacts permission, we collect the names and phone numbers of the emergency contacts you designate to facilitate quick filling during the application process and avoid manual entry errors.

2. How We Use Your Information

We strictly comply with relevant Indian laws and regulations and use the collected information for the following purposes:

• Core Service Provision: Assessing your loan eligibility, processing your loan application, disbursing loans, managing accounts, and handling repayments.
• Security and Verification: Conducting strict identity verification, credit assessment, and fraud detection. Biometric data and location information are key bases for this process.
• Compliance Requirements: Complying with Indian KYC (Know Your Customer), Anti-Money Laundering (AML), and Combating the Financing of Terrorism (CFT) laws and regulations.
• Service Optimization and Personalization: By analyzing device information and usage logs, we can diagnose and resolve technical issues and optimize application performance. Simultaneously, we may use the Advertising Identifier (IDFA) to provide you with personalized loan product recommendations and marketing content that better suit your needs.
• Communication and Support: Using the contact information you provide to conduct necessary service communications, such as sending transaction notifications, repayment reminders, security alerts, and responding to your customer service requests.
• Legal Obligation Fulfillment: When necessary, for enforcing or protecting our Terms of Service, or responding to legal processes.

3. How We Share and Disclose Your Information

We are committed to not selling your personal information for third-party marketing purposes. We only share your information under the following limited circumstances:

• Credit Information Agencies: In accordance with the guidelines of the Reserve Bank of India, we query your credit report from statutory Indian credit information companies (such as CIBIL, Equifax, etc.) and continuously report your repayment performance during the loan tenure.
• Necessary Third-Party Service Providers: We may provide information to partners who support our business, such as data storage and cloud computing service providers, payment gateway processors, customer service platforms, identity verification service providers, and data analytics service providers. These third parties only access your information to the extent necessary to perform their designated functions and are bound by strict contractual obligations to protect your information.
• Legal and Regulatory Requirements: We may disclose your information when required by law, regulation, court order, or government authority to protect our rights, property, safety, or that of our users or others.
• Business Restructuring Events: In the event of a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of the transaction. We will ensure that the transferee continues to comply with this Policy.

4. Data Security

We have implemented physical, electronic, and administrative procedures consistent with industry standards to protect the security of your information. These measures include:

• Data Transmission Encryption: Using Secure Sockets Layer (SSL) technology to encrypt your personal information during transmission.
• Data Storage Security: Storing personal information in controlled facilities with access control mechanisms to ensure only authorized personnel can access it.
• Security Audits: Regularly reviewing our information collection, storage, and processing practices, including physical security measures, to guard against unauthorized access.
• Employee Training: Training our employees on privacy and security practices and strictly requiring them to fulfill confidentiality obligations.

Despite the reasonable measures described above, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee the absolute security of information.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by applicable laws (such as the Indian Income Tax Act, the Indian Companies Act, etc.). Upon the expiry of the retention period, we will destroy or anonymize your personal information in a secure manner.

6. Your Rights

In accordance with applicable law, you have the following rights regarding your personal information:

• Right to Access and Rectification: You have the right to access the personal information we hold about you and request the correction of any inaccurate or incomplete information.
• Right to Withdraw Consent: You can withdraw your authorization for specific permissions (such as location, contacts, camera) at any time through your device system settings. You can also opt out of personalized recommendations based on the Advertising Identifier (IDFA). Please note that withdrawing consent may affect your use of certain core functions of this application.
• Right to Deletion: Under certain circumstances, you can request that we delete your personal information. Please note, however, that we may need to retain certain information to comply with legal obligations or to establish, exercise, or defend legal claims.
• Right to Object to Processing: You have the right to object to the processing of your personal information for direct marketing purposes.

To exercise any of the above rights, please contact us using the details provided below. We will respond to your request within the timeframe stipulated by law.

7. Updates to This Policy

We may update this Policy from time to time to reflect changes in our information practices or legal requirements. Any revisions will be posted on this page with an updated "Last Updated" date. We encourage you to periodically review this Policy for the latest information. If the changes are significant, we will notify you through a prominent notice within the application or via email.